an Interview with the Man Behind McKremie Web Hosting Solutions
The internet world has provided a good source of income for a lot of people including me. However, the internet is not all about business and making money. This is also a place where you can meet new people and find friends from all over the world. And speaking of meeting people, I was very fortunate to have interviewed Stuart C. McHenry; the president of McKremie Web Hosting Solutions. Here’s my one-on-one interview with Stuart:
Joe: Hi Stuart! Can you tell our readers a little something about yourself and your company?
Stuart: Sure, I’ve been involved with the Internet since 1999 when my wife and I started a hobby website for her. About five years after that we started working on client web sites in the Marketing and web development areas. We had numerous request to host clients web sites and hosted a few on our own servers. In 2006 we decided to really focus on web hosting and make this our main priority and re-branded as McKremie, LLC.
Joe: How did you came up with the name of your company as McKremie?
Stuart: The simple answer is it’s a tribute to my daughter. Here is the long answer; we were looking for a unique word that didn’t mean anything to most people. We spent days if not weeks trying to come up with the perfect brandable name. I want people to think of one thing when they hear McKremie and that’s web hosting and our specific company.
When my daughter was little she could not pronounce our last name, like most kids that could not pronounce harder words. So instead of saying ‘McHenry’ she would say McKremie (Mick-Crem-ie) and we gave her that nickname. So when we were trying to think of the perfect company name we kept coming back to the name McKremie.
Joe: Well, that’s an interesting story. 
Moving over to the next question… What motivated you to start a web hosting company?
Stuart: I knew, and my clients at the time knew we could do a better job. There are tons of web hosting companies out there that offer support with their hosting accounts but when it comes down to it they don’t deliver. Prior to running a few dot com companies I spent over 13 years in the customer service industry. My experiences are invaluable and has shaped the outstanding service levels customers come to expect with McKremie.
Joe: What are the challenges of being the owner of McKremie Web Hosting Solutions and how do you deal with them?
Stuart: When we first started we could not offer the service level we wanted to provide. This is always difficult for a new hosting company starting out. It wasn’t in the budget to have support staff working 24 hours per day 7 days per week and we had to build up to that level. We focused on small business website hosting in our local markets at first. In December of 2007 we were able to offer 24/7 support both phone and email. This was the single biggest accomplishment to date for McKremie
Joe: With a saturated market and high level of competition in the web hosting industry, what do you think is the greatest advantage of McKremie Web Hosting?
Stuart: Customer Service! We strongly believe we need to be available when the customers need us. If they happen to need us at 3:00 AM in the morning, we are available to take their calls or answer their emails. Our servers are fast and our uptime runs high (99.9%+) but that doesn’t really set us apart from the competition, only our great customer service does. We recently just upgraded our support ticket software to better handle customer support issues. We are always looking for ways to serve our customer better and faster.
Joe: In your opinion, how did the global recession affected the internet industry, especially web hosting businesses?
Stuart: This is a hard question for me to answer, I know other companies are having a difficult time but our growth has been very good over this past year. Most of our customers hear about us from our current clients via word of mouth. I’m sure we would be even busier if the world economy was better but I cannot compare since we have such positive growth.
Joe: Aside from uptime, customer support is one of the most important considerations in choosing a web hosting provider. How can you describe the quality of McKremie’s customer support?
Stuart: Top notch support! We have support staff always available via phone or email 24 hours per day, 7 days per week and even on all major holidays. We often answer the phone within a few rings and emails are answered within minutes. As the President of McKremie, LLC I actively monitor support tickets to ensure high levels of service. You can read a few reviews for yourself and see what customers are saying.
Joe: What other services does McKremie offer aside from web hosting?
Stuart: We offer Web Design and Internet Marketing services. We currently aren’t taking any clients for marketing but may again in spring of 2009. We are excited to release a new service in a few weeks that we are calling Kizzog. Once we are ready to announce this new product I will be sure to let you know more about it.
Joe: I’m sure many of our readers now know more about McKremie. Now, why don’t you tell us something about your personal life. Like are you are married man, do you have kids and what do you like doing during your spare time?
Stuart: I’m married and have a daughter that is 9 years old. We enjoy traveling, snowboarding and just hanging out at the beach. We have three dogs a Saint Bernard, Golden Retriever and a little Maltese. The Saint Bernard weighs about 140 LBS and the little Maltese weighs just over a 2 LBS.
Joe: Thanks for letting us know more about you and your company. Is there anything that you want to add or tell our readers?
Stuart: Thanks Joe! Just want to let your readers know that we started a web hosting blog a few months back that talks about McKremie but also offers general web hosting tips and tricks that apply to most web hosts.
Well, there you go guys, the president of McKremie Web Hosting Solutions – upclose and personal. Overall, the interview was a great experience for me and we got to talk about both personal and business matters. Being the president of a web hosting company, it surprised me how friendly and accommodating Stuart is. It really gives me a positive feeling about a McKremie Web Hosting Solutions after knowing that headed by a great guy like Stuart.
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